Shipping & Returns
We are currently only shipping to the United States and US territories. All orders shipping to Hawaii & Alaska will ship with USPS, please allow for additional time in transit.
We do our best to process and ship orders within 3 business days. Please keep in mind that we get backlogged during the holiday season and it could take longer. If you have any questions about your order, please contact our friendly Customer Service (888-221-8208) and we'll be glad to help.
Patagonia Provisions only offers Standard Shipping as it has the least environmental impact.
Orders over $85 (before tax and shipping, and excluding gift cards and alcoholic beverages) qualify for free ground shipping.
| Order | Cost |
|---|---|
| Amount Advertised (before tax) | Free |
| Order | Cost |
|---|---|
| $0 - $85.00 | $10.00 Flat Rate |
| Order | Cost |
|---|---|
| $0 - $85.00 |
$15.00 Flate Rate |
* If your order meets or exceeds the amount advertised on the website, you qualify for free shipping. Choose the FREE delivery option (up to 6 business days) at checkout. This offer is valid for orders shipped to addresses in the United States and all US Territories only, not valid for international orders.
| New Year's Eve |
| New Year's Day |
| Martin Luther King, Jr. Day |
| Presidents' Day |
| Memorial Day |
| Independence Day |
| Labor Day |
| Thanksgiving Day |
| Day after Thanksgiving – Only Air and International packages will be delivered |
| Christmas Day |
| Columbus Day |
| Veterans' Day |
Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase. All sales are final on alcoholic purchases.
- If you are not satisfied with one of our products at the time you receive it, or if one of our products does not meet your expectations, you may return it within 90 days of the purchase date for a refund. If you have any questions about making a return please email support@patagoniaprovisions.com or call (888) 221-8208.
- Refunds will be provided in the form of payment.
- Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.
Step One - Prepare Your Return
- If you have the invoice or packing slip, include a copy with your returned item.
- If you do not have the invoice or packing slip that came with your item, complete our printable Return Form.
Step Two - Mail Your Return
- Send your paperwork and your items to:
- Mainfreight Tacoma
- Patagonia Provisions Returns
- 5015 8th Street E, Bldg. A
- Tacoma, WA 98424
- Do not mail any wine, cider, or sake back to this address.
- Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
- Refunds will be provided in the form of payment.
- Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product. Shipping charges will be refunded in the form of original payment.
How long does the process take?
- We will do our best to process your return within 5 business days from our receipt of your returned goods. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
- If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
- For returns that do not have the original invoice, we will use the last known sale price for its value.